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Training Topics
The purpose of training is to improve performance. Well-researched adult learning techniques are your key to improved employee performance.
That's why Novak and Associates uses the proven mix of presentation, group discussion, skills practice and action planning. Action planning is each participant's commitment to use the skill he or she most needs to practice on the job.
What Clients Say
"Ms. Novak provided managers with follow up activities to reinforce the training. Ms. Novak ensures that the training she delivers makes a difference in the organization."
Liz Foley, Sr. Organizational and Performance Training Consultant BlueCross BlueShield of Delaware
"I appreciated Clare's ability to make text and theory understandable and enjoyable through wide-ranging professional experiences, personal anecdotes and humor."
Mame Linford, Project Manager, Chester County Intermediate Unit
Training Services
- Evaluation of Training Effectiveness
- Train-the-Trainer
- Instructional design
- Training delivery
- Customized training
Training Programs
- Performance Management
- Coaching and feedback
- Emotional Intelligence
- Analytical Thinking Skills
- Team Building and Team Roles
- Leadership Development
- Creativity and Innovation
- Behavior-based Interviewing
- Conflict Management
- Understanding Differences through Myers-Briggs Type Indicator (MBTI)
- Global Competencies
Representative Training Work
- Leadership skills training for an international client. These skills enabled management to effectively initiate organizational change to a for profit organization.
- Trained project team members to effectively facilitate training sessions in
TQM and customer service, thus eliminating external vendor costs.
- Self study customer service course for call center allowed for representatives
country wide to be trained for a fraction of the cost of a trainer led
program.
- Performance management training that enabled managers to effectively manage staff performance and effectively conduct performance appraisals.
- Myers-Briggs Type Indicator (MBTI) training increasing communication effectiveness both internally and with customers.
- Creativity training producing faster and more effective response to business opportunities and customer needs.
Evaluating Effectiveness of Training
Novak and Associates has experience in implementing:
- Kirkpatrick's four levels of evaluation: Satisfaction, Learning, Behavior and Business Results
- Return on investment evaluation (ROI)
- Brinkerhoff's training process evaluation and Bushnell's output evaluation model
- Designing evaluation of training effectiveness plans for organizations
Representative experience:
- Developed strategic plan for evaluating training effectiveness within a large
financial institution. Plan included all four levels plus ROI which
resulted in more efficient use of training investment.
- Developed and implemented level 2, learning evaluations for a leadership development
program.
- Developed level 3, on the job behavior evaluations for project management
course.
- Developed and implemented level 3 evaluation for leadership training program.
- Developed business results evaluation for comparison of two new hire orientation
programs.
- Taught courses on evaluation of training and human performance improvement
(HPI) interventions.
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