Strategic Facilitation

What Clients say...

"Clare was willing to suspend disbelief about my dream world, play along with it and still tease out practical things that needed to be considered.That's a tough line to walk. I've come a long way and I appreciate that."
Jeff Fetterman, CEO, ParagonRx

"Calcutta House crafted a focused and pertinent Three-to-Five Year Stragetic Plan - involving staff, Board, clients, and key stakeholders - that will effectively guide our organization's growth and future through the engaging and on-point processes facilitated by Novak and Associates. In addition, thanks to the professional executive coaching services provided us by Novak and Associates, we have broadened the depth and abilities of our organization's key administrators."
Steve Peura, Executive Director Calcutta House

"Clare Novak brough a fresh perspective to our executive team by facilitating an understanding of the team's strengths and weaknesses. She is an excellent listener and was able to give focused feedback to the team on both the content of what she heard and the manner in which it was said. Her caring and direct manner complement her realistic approach to problem solving."
Bob Edmondson, CEO, Atlantic Credit Union

Our facilitators are highly skilled and are able to help teams navigate turbulence and come out on the other side saying "Wow, what a ride!"

Navigation skills:

• Insightful questioning
• Cogent feedback
• Challenging the process
• Action planning
• Problem solving

Representative Experience

• Facilitated Balanced Scorecard development and coached for a team approach to developing measures.
• Developed strategic plan for evaluating training within a large financial institution. Plan resulted in more efficient use of training investment.
• Facilitated root cause analysis leading to a process improvement that reduced janitorial costs by 40%.
• Facilitated strategic planning for institutions as diverse as a not for profit and a school district intermediate unit.